Frequently asked questions

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Do I require a doctor’s referral?
A doctor’s referral is not required to receive physiotherapy services. Please keep in mind some private insurance companies require a referral in order for you to receive reimbursement. Please check with your insurance provider.
What should I bring to the appointment?
Please bring your insurance information, and any doctor’s notes/previous MRI/imaging reports (optional).
Do you accept ICBC claims?
Yes, please bring your claim number, a form from ICBC, and your adjuster’s contact information.
Are your services covered by extended health plans?
Physiotherapy, acupuncture, orthotics, and braces are covered under most extended health plans. Please contact your health plan provider for detailed information specific to your coverage.
How long does a session last?
A session can last anywhere from 15 minutes for a check-up to 60 minutes, depending on the service and the physiotherapist’s recommendations.
What is your cancellation policy?
We have a 48 hour cancellation policy, meaning appointments must be cancelled/rescheduled with at least a 48 hour notice.
What should I wear for my appointment?
Please wear a face mask, athletic/comfortable clothing, preferably shorts, t-shirt, and a sports bra depending on the area(s) being treated.
What should I expect in my first appointment?
You will receive an initial consultation with the physiotherapist as well as treatment. You will also receive a patient intake form and a COVID questionnaire before your appointment, please fill them out before every appointment.
Do you provide direct billing?
We provide direct billing to the following insurance providers: Pacific Blue Cross, Medavie Blue Cross, Canada Life, Sunlife, Manulife, Green Shield Canada, Equitable Life of Canada, and other insurance providers under the E-Telus provider net.
How much coverage do I have?
Please check with your insurance provider, we do not have this information.
Do you offer virtual treatments?
Yes, we offer virtual treatments.
How many treatments will I need?
This is dependent on the condition and the physiotherapist’s recommendations.
Do you offer MSP rates?
If you are eligible for MSP supplementary benefits, the MSP plan can cover $23 per visit for a total of 10 visits per calendar year (January 1st to December 31st).